Does your smartphone meet the following requirements?

Android: Min V6.0 (Marshmallow), QR code scanner app for Android operating systems, Chrome Browser
Apple: iOS 14.3 or higher

Is Bluetooth activated on your smartphone?

"Please activate Bluetooth on your smartphone and try connecting JURA Pocket Pilot to the coffee machine again.

Does the connection work now?"

Is there a Smart Connect installed in the coffee machine?
Download Interface for Smart Connect Haushalt (PDF) or Smart Connect Professional (PDF)

Please insert a Smart Connect and try connecting JURA Pocket Pilot to the coffee machine again.

Does the connection work now?

Does the blue LED on the Smart Connect light up when the coffee machine is switched on?

The Smart Connect is probably faulty. Please contact customer support for a replacement.

Was the coffee machine switched on when the Smart Connect was inserted?

Please switch the coffee machine off and on again. Then try connecting JURA Pocket Pilot to the coffee machine again.

Does the connection work now?

Is a Cool Control connected to the coffee machine?

JURA Pocket Pilot and a Cool Control cannot be connected to the Smart Connect at the same time. The Cool Control can also be used without Smart Connect, but in this case it will not be monitored. Disconnect the Cool Control from the Smart Connect and connect JURA Pocket Pilot again.

Does the connection work now?

After scanning for connections, does the display show a coffee machine with its name?

Is another smartphone or tablet connected to the coffee machine?

Only one device can be connected to JURA Pocket Pilot at any one time. Please disconnect the other device.

Does the connection work now?

Does the connection work with a different smartphone or tablet?

Please complete the contact form. Our customer support team will get back to you.

Troubleshooting is complete.
We hope you continue to enjoy safe coffee breaks with JURA Pocket Pilot, and if you have any questions, please contact us.

The smartphone you have chosen is not compatible with JURA Pocket Pilot. Please update your smartphone to the latest version. Android users should install a QR code scanner app.